The Utilities division's mission is to protect, maintain and improve the City's water, wastewater, and reclaimed water systems while delivering prompt, efficient, and courteous services to the residents of the City.

The Utilities division maintains the City's water, wastewater, and reclaimed water systems based on programs and procedures recommended by the American Water Works Association (AWWA) and in accordance with federal, state, and local regulations. Responsibilities include testing, locating, maintaining, repairing and installing infrastructure; inspecting, installing and changing water meters; exercising valves; flushing fire hydrants; managing backflow prevention programs; maintaining access structures and pump stations; cleaning sanitary sewer lines; videotaping sanitary wastewater lines; and monitoring inflow and infiltration.

City workers using mini excavator to dig

Read more for information on water quality or questions/issues regarding water/sewer forms.

Utilities Division Personnel

Deputy Director of Utilities & Engineering Jean Dupuis Email
Utilities Engineer Vacant Email
Utilities & Engineering Superintendent Chad Hancock Email
Water Supervisor Reggie Crockett Email
Administrative Assistant Melissa Williams Email
Staff Assistant Lisa Thompson-Hall Email
Staff Assistant Thone Ross Email